FAQ
FAQs.
How to talk to a representative? Is it via Chat or Phone call?
You may reach us via email at [email protected] or via phone +63 917 830 8611
How do I file a complaint?
For complaints you may reach us via email at [email protected] or via phone +63 917 830 8611
FAQs about the Entre Biz app.
How does Entre Biz app works?
Simply Log in to your account to use the services.
Where can I download the mobile app?
Our mobile app is compatible for both Android (version 5 and later) and iOS users (iOS 12.0 or later for iPhone, iPad, and iPad Touch. For Mac it requires MacOS 11.0 or later and a Mac with Apple M1 chip or later.)
What can I do if I cannot download the app?
We will be more than happy to help you, please email us at [email protected] together with the screenshot of the issue, your device, and the version of your operating system on your device.
FAQs about KYC.
Why is KYC important?
Know your Customer is important especially for first time clients to ensure that they will use our services legally and to prevent Money Laundering and Financing of Terrorism.
Are my data safe if I submit them to Entre Biz?
You may reach us via email at [email protected] or via phone +63 917 830 8611
What kind of documents do I need to submit to verify my information?
We will be more than happy to help you, please email us at [email protected] together with the screenshot of the issue, your device, and the version of your operating system on your device.
FAQs about Compliance.
What is the meaning of Compliance?
Compliance stands for following national and international laws and regulations as well as Entre Biz internal policies, guidelines, and procedures, such as the Rules and Regulations. Entre Biz has a strong interest in preventing corruption, fraud, misstatements of financial transactions, conflicts of interest, abuse of market power and intellectual property, or theft. Therefore, we implemented a compliance program, which is addressing as well legal requirements for example from the Payments Service Act 2019, and state laws of Singapore.
What is our advantage if we are compliant?
You may reach us via email at [email protected] or via phone +63 917 830 8611
What are the risks of non-compliant behaviour?
We will be more than happy to help you, please email us at [email protected] together with the screenshot of the issue, your device, and the version of your operating system on your device.
Who is responsible for Compliance?
We will be more than happy to help you, please email us at [email protected] together with the screenshot of the issue, your device, and the version of your operating system on your device.
Join Entre Biz now!
Download Entre Biz application now
